Frequently Asked Questions

Answers to Help You Get Started with Confidence

Starting therapy or scheduling an evaluation can come with a lot of questions. We’re here to make the process clear, supportive, and straightforward—so you feel confident taking the next step.

If you don’t see your question below, we’re happy to help.

Please visit our contact page or click here to fill out a form to get in touch with us.

Schedule a Session
Schedule a Session

Getting Started with Restore Therapy

  • You can fill out our contact form, call us at (404) 850-6388, or click “Schedule Now.” From there, we’ll help match you with the right clinician and guide you through next steps.

  • We typically respond within 1–2 business days.

  • Yes. You’re welcome to request a specific clinician. If you’re unsure, we’ll match you based on your needs, preferences, and goals.

  • We offer both:

    • In-person sessions in Atlanta, GA

    • Telehealth sessions (virtual therapy)

Therapy Services

ADHD & Autism Evaluations

  • We offer:

    Visit our Evaluations page for full details.

  • That’s completely okay if you’re unsure. Many clients aren’t certain whether they’re experiencing ADHD, autism, or both. We can help guide you to the best option.

  • Yes. Comprehensive evaluations may be used for:

    • School accommodations (IEPs, 504 plans)

    • Workplace accommodations

    Acceptance depends on your institution’s requirements.

  • No. Evaluations are self-pay only, though we can provide a superbill for possible out-of-network reimbursement.

  • Yes. All evaluations require a non-refundable deposit to secure your appointment.

Insurance & Cost

  • We are in-network with:

    • Aetna

    • Humana

    • UMR

    • United Healthcare

    Please note: Each clinician accepts different plans. Visit their bio page for details.

  • When using insurance:

    • A diagnosis is required

    • Insurance companies may request session notes

    If you prefer more privacy, self-pay may be a better option.

  • Your cost will depend on:

    • Your insurance plan (copay or deductible)

    • Whether you choose self-pay

    We can help you understand your options.

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Policies

What is your cancellation policy?

We require at least 24 hours’ notice to cancel or reschedule.

  • Late cancellations may be charged the full session fee

  • Exceptions may be made based on circumstances—please discuss with your provider

Good Faith Estimate (No Surprises Act)

Under the No Surprises Act, you have the right to receive a Good Faith Estimate explaining the expected cost of your care.

  • You can request this estimate before scheduling services

  • You will receive it at least one business day before your appointment

  • If your bill is $400+ higher than your estimate, you can dispute the charge

For more information, visit:www.cms.gov/nosurprises

Visit our Atlanta Office Today

Restore Balance is conveniently located for clients in Midtown, Buckhead, and surrounding Atlanta areas.

Address

1708 Peachtree Rd Ste 200
Atlanta, GA

Phone

(404) 850-6388

Schedule a Session
Schedule a Session